A remote control is an electronic device, most commonly used for operating a television wirelessly from a distance. Every remote team manager, and business men who work in a close relationship with partners from different countries, dream to have similar remote control for their team sitting in different parts of the world.
This is where everything starts going wrong! You don’t need a remote control device – you rather need a remote support set for this. This means that the manager will himself have the right buttons like “knowledge, tools and techniques” to adjust to various settings i.e “communication, technology, processes and cultural differences within his team” in order to manage, lead and empower his remote team effectively.
This is what our unique program-package is about.
We believe that intercultural competence should be understood as part of knowledge management and company-specific tacit knowledge. It should be understood as a tool of strategic thinking and planning, as a source of competitive advantage and added value that builds on the benefits of diverse approaches. The development of these skills and competences should be started as early as possible to establish this culture within the organization, to create the “Remote Support” tool. The program includes development elements for both the leaders and the employees of multicultural teams customized for their specific conditions and needs. The most interesting part of the package is that it was created in a multicultural environment by a remote team. Throughout its development, we had an opportunity to ourselves to try and test all the concepts, tools and techniques that are incorporated in this program.
"The cooperation between Robert Bosch Elektronika Kft. and Develor Zrt. (as well as its legal predecessor, Door Training CE Kft.) has existed since 2003. In the past 10 years we have trusted Develor and its trainers with the delivery of the following training programs: Mastershift Management program, Insights Discovery © - Personal efficiency, Conscious Communication, Presentation Skills. One of the outstanding programs is the Mastershift Management program, where 110 Shift Managers and approx. 30 Foremen participated. The success of the program is proven by the enthusiastic participation of our colleagues, the prominent evaluation, and the efficiency of the training, meaning the successful application of the acquired knowledge. During the 3rd module team coaching was integrated into the program, and through processing the individual cases our colleagues became committed to improvement and to applying new solutions in their own fields. Trainers are credited for always delivering tailor-made training programs with innovative elements following a thorough diagnosis, thus passing on that practical knowledge and attitude to our colleagues that make them successful in their work."Judit Magyar, Development Manager - Robert Bosch Elektronika
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."Kristián Fodor, Director of Marketing and Communication Division - Wüstenrot Poistovna
"At the Hungarian Siemens group a Talent Program has been introduced with the utmost support from the top management. We have selected Develor Consulting for the implementation of the first phase of the Talent program as a result of an open tendering process. The first phase of the Talent program was complemented with a Development Center (DC) so that we would have further information - other than the result of the performance appraisal results - for the compilation of the individual developmental plans for our talents. The challenge for us and for Develor Consulting was not only to deliver a high quality DC, but it was also
- to define tasks that would measure their talents according to the global Siemens competence system,
- DC observers would be able to objectively evaluate the talents’ competences based on the noted behavior and the same criteria
- to have as much information as possible by the end of DC that can be utilized for the individual plans
The course designer group and consultants of Develor Consulting Ltd. provided an excellent system in assessing our talents. Both in the preparatory phase of tasks and in making Siemens competences measurable, and during the DC itself and in giving feedbacks they have been customer oriented, flexible and professional in carrying out their tasks. They implemented a high quality diagnostics methodology, which provided a result that exceeded our expectations."Gabriella Juhász , Head of HR Functional Center Learning & Development, Talent Acquisition - SIEMENS
"We have been working together with Develor on a Leadership Academy since 2009. Since we evaluated the first program as a success and a good investment into our business, we have started with a second group of leaders in 2011. When we were looking for a partner three years ago to help us to improve the leadership capability in our business, it was important for us to find an organization that is able to delivery high quality programs across our major markets; work together with us in a flexible in business oriented manner that we achieve real competency rather than just deliver a training program; ensure that the content of the program and the way it is delivered provides tailored solution in line with our company culture and processes; and apply and compare different tools and methods - 360 degree tools before and after, online and face-to-face tools, modular program structure, coaching, leader interviews, etc. to achieve maximum effectiveness.... We are happy to work together with Develor since they fully satisfy the above criteria, and equally or even more important they proved to be an ethical business partner, seeking for a long term trusted relationship with its customers."Imre Vadász, Regional HR Director, SCSE - SONY
“…With the present reference I would like to express our satisfaction with our cooperation with Develor Bulgaria. Our contacts with the company began in 2010 when Merck Bulgaria hired consulting company, Develor for conducting different training programs for employees’ development in sales, communication and relationships with clients. Training programs were continued during 2011… As a result of the program my team substantially changed their work approach and way of communication with their colleagues from other departments. They started achieving their goals more easily and finding the shortest way to clarify work cases. The training contributed also for the significant change in the team itself – communication is clear and concrete, team spirit is visible and there is initiative for taking responsibilities…”Stela Petrova, Financial and Administrative Manager - Merck
"...My first experience with Develor was during organization of a company event for Schneider Electric with the main idea to support the team cohesion. Based on the needs assessment of our company and our expectations Develor proposed Insights - the personal colourful typology. It had been prepared to exactly suit our needs content-, organization- and language wise (because of participating foreigners), taking into consideration the number of participants and the location of the event. The Insights training was led by trainers Kinga Novotná, Milan Zekucia, Martina Georgievová, Vladimír Rýpal and Dana Nemčická, who managed to grab the attention of the participants and inspire them to understand better both themselves and their colleagues. After the company event I had received positive feedback not only from our employees but from our management as well. Develor also proposed the second part of the event - the outdoor activity which was also realized on a very professional level. After the first positive experience I have approached Develor to prepare the Presentation skills training for selected employees, who present in front of the external customers. The training was delivered by Martina Georgievová, who can connect the theory and practice in an attractive manner. I value her professionalism and time during the training preparation, of course the delivery itself and her immediate feedback to the participants during practice. The evaluation received from the participants assured me that in case we need to develop our employees in the future I will gladly approach Develor with confidence."Ing. Monika Kraváriková, HR Director - Schneider Electric